Help Center
How can we help?
Guides to using OutbreakWatch on the website and the iPhone app. Can't find it? Ask Nicole, our automated assistant, or email support@myinfinivue.com.
Getting started
What OutbreakWatch is (and isn't)
OutbreakWatch puts official CDC and WHO disease data into plain language, with the source and date on every number.
Check what's spreading near you
Choose your area once; the Home screen then shows a plain-language summary every time you open the app.
The OutbreakWatch app for iPhone and Android
The app (iPhone and Android) has the same official data, plus a native map, background alerts for saved places and trips, and an offline copy of the last data.
Map
Reading the heat map
Area colors show reported activity levels; ringed markers show official notices. Gray means not enough data, never zero.
What Low, Moderate, Elevated and High mean
U.S. levels are published by the CDC. Country levels compare the latest week with that country's own history.
Why is an area gray (Insufficient data)?
Gray means recent official data is missing, too old or too small to classify. It never means there's no disease.
Travel
Check a destination before you travel
Get a plain health summary, official CDC and WHO notices, vaccine guidance and what to do before you go.
CDC travel notice levels 1–4
Level 1 usual precautions, 2 enhanced precautions, 3 reconsider nonessential travel, 4 avoid nonessential travel.
Save a trip and get alerts
In the app, one tap saves a trip and turns on alerts when official notices for your destination change.
Alerts
Guidance
Data & privacy
Where the data comes from
U.S. CDC, the World Health Organization, the U.S. State Department and other official sources, refreshed automatically every day.
Why the numbers aren't real-time
Agencies collect, check and publish data weekly, so official numbers usually lag by days to weeks.
Privacy: what OutbreakWatch stores
No account, no tracking. Your area, saved places, trips and answers stay on your device.
About Ask Nicole
Nicole is OutbreakWatch's automated assistant. She answers from official data, guides and help articles, with links to sources. She is not a person or a clinician.